Intelligent Virtual Agents in Specific Industries
Solution Brief
Providing a simple, seamless customer experience has never been more important.
Consumers expect 24/7 access, responsive service, and plenty of options for managing their accounts. They also increasingly prefer organizations that leverage emerging technologies to make it easier to do business with them.
AI-powered intelligent virtual agents (IVAs) and chatbots can help organizations create the highly efficient and engaging experiences customers expect – all while increasing employee productivity and reducing costs.
Download industry-specific IVA solution briefs for financial services, healthcare payers and providers, and insurance organizations to learn how IVAs can improve:
- Account management
- Frictionless authentication
- Appointments
- HIPAA and PCI-DSS compliance
- Payments and collections
- Omnichannel efficiency
- and more…