Intelligent Virtual Agents in Specific Industries

Solution Brief

Providing a simple, seamless customer experience has never been more important.

Consumers expect 24/7 access, responsive service, and plenty of options for managing their accounts. They also increasingly prefer organizations that leverage emerging technologies to make it easier to do business with them.

AI-powered intelligent virtual agents (IVAs) and chatbots can help organizations create the highly efficient and engaging experiences customers expect – all while increasing employee productivity and reducing costs.

Download industry-specific IVA solution briefs for financial services, healthcare payers and providers, and insurance organizations to learn how IVAs can improve:

  • Account management
  • Frictionless authentication
  • Appointments
  • HIPAA and PCI-DSS compliance
  • Payments and collections
  • Omnichannel efficiency
  • and more…

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