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Maximizing your PSAP’s Potential: Leveraging Quality Assurance

Wilmac Technologies presents “Maximizing your PSAP’s Potential: Leveraging Quality Assurance,” an informative webinar on effectively using a QA program in your PSAP.

What are the best ways to leverage a Quality Assurance program in your PSAP?

After a successful NICE Inform session in February, we received overwhelming feedback on how to effectively leverage a Quality Assurance program in your PSAP. For the second installment of our Public Safety webinar series, Wilmac’s Public Safety team presents Maximizing your PSAP’s Potential: Leveraging Quality Assurance.

Wilmac’s Public Safety team will discuss Quality Assurance and how you can effectively utilize the NICE Inform Evaluator tool.

When done properly, we’ve witnessed the benefits an effective QA program can have: – Better training and coaching opportunities

– More well-equipped employees, which improves retention and minimizes turnover

– Insight into performance issues and knowledge gaps

– Holistic views of complex incidents

So, how do you reap those benefits? Wilmac’s Mark Huber and John McDonnell review best practices, key features, and common challenges that can impact your Quality Assurance program through the lens of NICE Inform Evaluator.

Join us in addressing how QA can positively impact your PSAP!

 

 

 

 

 

 

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