VPI, or Voice Print International, sold a range of recording, workforce management, and analytics tools to contact centers before being acquired by NICE. 

 Overview: VPI  

VPI, otherwise known as Voice Print International, was acquired by NICE in 2016. VPI was an established player in the workforce engagement management space, offering primarily workforce management and analytics tools for contact centers (such as VPI Empower). 


Selling well in the mid-market, enterprise, and public safety markets, VPI workforce management solutions helped these organizations effectively manage their workforce through comprehensive forecasting and scheduling tools. VPI also offered call and screen recording solutions (such as VPI Capture) to ensure quality and regulatory compliance. 



a woman works in a 911 center with resilient and redundant recording

Support for VPI 

If you are still using a VPI workforce management or analytics solution, Wilmac Technologies can recommend the next best-fit Workforce Management solution upgrade from our portfolio of solutions. 

If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor. 

Recommended Solutions & Upgrades

Share This