Formerly Comverse Ultra, Verint Ultra is a recording system used by public safety organizations for emergency response.
Overview: Verint Ultra
Formerly known as Comverse Ultra, Verint Ultra is a public safety recording tool used by emergency response organizations. Verint Ultra captures and archives emergency and non-emergency calls to create a complete record of interactions, and is designed with redundancy and data retention features to ensure the preservation of recorded interactions even in the event of hardware failures or data corruption.
Besides recording, Verint Ultra also includes quality assurance, analytics, and reporting modules to help create a holistic view of an incident.
Support for Verint Ultra
If you are using Comverse Ultra or Verint Ultra, Wilmac Technologies can recommend the next best-fit recording solution with associated managed, professional, and maintenance services depending on your organizational requirements.
If you have data that you must retain that is stacking up in your center in the form of DVDs, tapes, old servers, separate hard drives, or old standalone appliances, you should consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface.
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What makes Wilmac Technologies different?
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with customers in banking, healthcare, insurance, higher education, retail, and more. Visibility into these customers’ technology needs has helped us identify and understand the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have set high expectations with who we partner with and what solutions we represent.
In-house Development of our Enterprise Information Archiving Portfolio
After reselling best-of-breed solutions for many years, our loyal customers came to us with unique problems surrounding their call recording retention periods. Because of our familiarity with the industry, we developed our Enterprise Information Archiving products and solutions to solve these problems. These are continuously being improved with customer input everyday.
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Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001