Blog
All of the curated content the Wilmac Technologies team has put together to help you navigate the tech landscape.
Top 7 Workforce Management and Scheduling Solutions for PSAPs
The Top 7 Workforce Management and Scheduling Solutions for PSAPsWritten by Emily Miller, Director of Marketing at Wilmac TechnologiesYou’re a supervisor sitting in a 911 center. The phones are ringing. Every call taker is managing high-pressure interactions. The...
6 Steps to Make Your Contact Center Data AI-Ready
6 Steps to Make Your Contact Center Data AI-ReadyWritten by Lada Kozachok, Marketing Specialist at Wilmac TechnologiesCustomer conversations are a goldmine of insights IF you can unlock them... Every day, contact centers capture thousands of interactions, 3–5k calls,...
Don’t Fly Blind: How We Built Dashboards in Continuity Replay to Give You Real-Time Data Visibility
Don’t Fly Blind: How We Built Dashboards in Wilmac Continuity Replay to Support Real-Time Data VisibilityWritten by Anthony Hartwig, Senior Software Engineer at Wilmac TechWhen you’re running a data migration, especially one involving millions (or even billions) of...
Wilmac Continuity Replay vs. Theta Lake: Maximize Your Customer Interaction Data
Wilmac Continuity Replay vs. Theta Lake: Maximize Your Customer Interaction DataWritten by Grace Boesel, Marketing Specialist at Wilmac TechThe Stakes: Why Your Compliance Strategy Is Broken Over the past 70 years, we’ve seen many customers start with a challenge and...
More Interactions, Eliminate Slow-Down: Bulk Export Customer Interaction Data
More Interactions, Eliminate Slow-Down: Bulk Export Customer Interaction DataWritten by Collin Giess, Software Engineer at Wilmac TechExport 1k Interactions at Once? Yep, We Built That We work close enough with our customers to know that it's common to need hundreds...
Why Putting Your Interaction Data in an S3 Bucket Isn’t Enough
Why Putting Your Interaction Data in an S3 Bucket Isn’t EnoughWritten by Emily Miller, Director of MarketingGeneric Cloud Storage ≠ Strategy Just because your interaction data is in the cloud doesn’t mean it’s doing anything for you. If you’re archiving your customer...
A Better Way to Securely Share Customer Interaction Data: Views in Wilmac Continuity Replay
A Better Way to Securely Share Customer Interaction Data: Views in Wilmac Continuity ReplayWritten by Grace McClarin, Software Engineer at Wilmac TechEver get a request like this? “Hey, can you send us those call recordings from [Insert Agent’s Name] during [Insert...
Discover the Power of Transcription Ingestion & Generation with Wilmac Continuity Replay
Discover the Power of Transcription Ingestion & Generation with Wilmac Continuity ReplayWritten by Bob Pease, Vice President of Engineering at Wilmac Technologies Every customer conversation holds valuable insight, if you know how to capture it. Transcription...
How One of the Largest Public Safety Agencies in the U.S. Centralized Its Call Recording Environment
How One of the Largest Public Safety Agencies in the U.S. Centralized Its Call Recording Environment Written by Lada Kozachok, Marketing SpecialistOne of the largest and most complex statewide public safety agencies in the United States faced a major challenge:...
Choosing the Right Digital Evidence Management System: NICE Investigate and NICE Justice
Choosing the Right Digital Evidence Management System: NICE Investigate and NICE Justice February 12th, 2025 Written by Lada Kozachok, Marketing SpecialistEvery day, law enforcement and legal professionals handle an overwhelming amount of digital evidence—body-worn...
Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial Intelligence
Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial IntelligenceNovember 21st, 2024 Written by Lada Kozachok, Marketing SpecialistIn today’s healthcare landscape, technology is reshaping how organizations connect with...
Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout
Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout September 26th, 2024 Written by Lada Kozachok, Marketing SpecialistIn many communities, 911 is seen as the universal point of contact for all types of...