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Here’s the situation: your voice recording hardware is approaching its end of lifetime and a question arises. Do I upgrade to my current vendor’s latest model or switch vendors? But if I switch vendors, how do I provide continued access to the existing audio archive, possibly stretching back over 10 years? With decades of experience in the voice archiving and management space, Wilmac has seen the challenge companies face with storing archived calls on retired systems and then trying to retrieve these calls for compliance or regulatory reasons. What we’ve seen as extremely difficult and time consuming in a space where time is money, we decided to create our own platform to solve the problem. 

In comes our voice archiving solution, Continuity Replay.  

What are the features of Continuity Replay? 

Continuity Replay is designed to minimize the challenges of audio archiving and retrieval that come with typical vendors. With Continuity Replay, you’ll have the following feature and functionality set: 

  1. Browser-based search & replay. Freely search for and replay legacy files by customizable metadata criteria such as timestamp, agent name, call duration, trade ID, etc.
  2. On-Premise or Cloud deployment. Whatever your regulatory or internal requirements are for voice archiving retention, Wilmac can deliver Continuity Replay on-prem or in the cloud.
  3. Retention purge with reporting. Fully customize your retention schedule that defines when keeping certain records is no longer needed. Set criteria for your retention period and customize reporting to know what audio files were purged when.
  4. Encryption at rest. Encryption at rest is designed to prevent attackers from accessing unencrypted data by ensuring the data is encrypted when on disk. It is metaphorically storing your data in a vault. 
  5. Speech-to-text transcription. Through voice recognition, the optional speech-to-text transcription feature works by listening to audio and delivering an editable, verbatim transcript on a given device. 
  6. PII Text & Audio redaction. Automatically remove sensitive personally identifiable information (PII) from your transcription results. PII redaction is a common need when transcribing customer calls (such as in call centers and telemarketing programs). 
  7. Phonetic indexing phrase searching. Phonetic index search is an approach of vocal mining where every word is analyzed separately and transcribed into phonemes. 
  8. E-Discovery. In response to a request for production in a lawsuit or investigation, use electronic discovery (e-discovery) to identify, collect, and produce electronically stored information (ESI). 

Whether you’re storing audio files on a decommissioned system or have a lot of non-standard audio files you’re struggling to convert, Wilmac’s Continuity Replay offers a simple, easy-to-use solution designed for your voice archiving needs. Book a demo to see Continuity Replay in action.

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