Verint Impact 360 Workforce Management

Formerly Witness Actionable Solutions, Verint Impact 360 WFM is used in customer service environments to plan, forecast, and schedule employees to enhance operational efficiency. 

Overview: Verint Impact 360 Workforce Management 

Formerly known as Witness Actionable Solutions, Verint Impact 360 Workforce Management is a unified workforce management solution designed to help organizations plan, forecast, and schedule employees in contact center and back-office settings. 

Verint Impact 360 WFM was made to simplify scheduling and forecasting employees using individual agent skills and proficiencies to match customer needs and schedule them accordingly. 


Besides scheduling, forecasting, and planning, Verint Impact 360 Workforce Management has real-time adherence, agent self-service, intraday management, performance management, and overtime/leave management modules to assist in optimizing the day-to-day operations of customer service environments. 

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Support for Verint Impact 360 Workforce Management

If you are still using Verint Impact 360 Workforce Management, Wilmac Technologies can recommend the next best-fit Workforce Engagement Management upgrade from our portfolio of solutions depending on your industry and organizational requirements. 

If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.  

Recommended Solutions & Upgrades

What makes Wilmac Technologies different?


30+ Years Experience in Workforce Optimization (WFO)

Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.


Experienced and Tenured Industry Professionals

Our evolution in this industry has involved working with customers in banking, healthcare, insurance, higher education, retail, and more. Visibility into these customers’ technology needs has helped us identify and understand the best solutions for each industry.


Solution-focused Service Team

Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.


Premier Partners of Industry-leading Vendors

Partnering with NICE, Verint, and Calabrio for over 30 years, we have set high expectations with who we partner with and what solutions we represent.


In-house Development of our Enterprise Information Archiving Portfolio

After reselling best-of-breed solutions for many years, our loyal customers came to us with unique problems surrounding their call recording retention periods. Because of our familiarity with the industry, we developed our Enterprise Information Archiving products and solutions to solve these problems. These are continuously being improved with customer input everyday.

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