Company Growth and Core Values Key Drivers in Upgrade Rochester, New York: Wilmac Technologies is excited to unveil its new name, website, and branding to reflect the company’s growth and live by their core value of “clarity in communication.” The transition formally...
Are you leveraging an effective Quality Assurance program in your PSAP? After a successful NICE Inform session in February, we received overwhelming feedback on how to effectively leverage a Quality Assurance program in your PSAP. For the second installment of our...
The Greater Rochester Chamber of Commerce and its member technology companies are presenting their annual ROC on Tech 2023 full day conference. On Thursday, June 15th, Wilmac will be attending the conference for the second year to network with other local technology...
Tune in as the experts at Wilmac discuss personalizing the customer journey in the contact center. Customer journey management is a critical component to creating satisfying experiences, which in turn improves the overall customer experience. Adding personalization to...
Enterprise Information Archiving Technology to be Showcased on a Big Stage Rochester, New York: Wilmac, a Rochester-based voice and digital technology company, will participate as an exhibitor at Enterprise Connect 2023, the leading conference and exhibition for...
