Verint Impact 360 Call Recording
Used by contact centers to capture multi-channel interactions, Verint Impact 360 Call Recording has been replaced by Verint Intelligent Call Recording and Verint Financial Compliance.
Overview: Verint Impact 360 Call Recording
Verint Impact 360 Call Recording is used to capture, archive, and analyze multi-channel interactions in contact centers across a variety of industries. Customer and employee communications that are recorded by Verint Impact 360 Call Recording include voice, video, chat, text, email, and screens.
The system known as Verint Impact 360 Call Recording has been replaced by Verint Intelligent Call Recording and Verint Financial Compliance (otherwise known as Verba).
Beyond call recording, Verint Impact 360 Call Recording serves various purposes, including compliance, quality assurance, dispute resolution, and performance analysis. Modules within the Verint Impact 360 Call Recording System include quality monitoring, search and retrieval, analytics and recording, and more.
Support for Verint Impact 360 Call Recording
If you are still using Verint Impact 360 Call Recording, Wilmac Technologies can recommend the next best-fit Communications Recording solution with your unique business and industry needs in mind.
If you are transitioning to a new vendor and have data that you must retain or would like to decommission your legacy systems, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
Recommended Solutions & Upgrades
What makes Wilmac Technologies different?
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with customers in banking, healthcare, insurance, higher education, retail, and more. Visibility into these customers’ technology needs has helped us identify and understand the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have set high expectations with who we partner with and what solutions we represent.
In-house Development of our Enterprise Information Archiving Portfolio
After reselling best-of-breed solutions for many years, our loyal customers came to us with unique problems surrounding their call recording retention periods. Because of our familiarity with the industry, we developed our Enterprise Information Archiving products and solutions to solve these problems. These are continuously being improved with customer input everyday.
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Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001