ASC’s Neo Suite is an omnichannel recording solution designed for users to increase service quality, protect their regulated assets, and react optimally in emergency situations.
Overview: ASC Neo
Also known as the ASC Neo Suite, ASC Neo is a recording solution used by financial institutions, contact centers, and public safety organizations. ASC Neo captures multiple communication streams, evaluates them content wise, and structures the data into valuable information. This solution was designed to enhance productivity and decrease costs.
The ASC Neo Suite includes omnichannel recording, quality management, and analytics modules, as well as being compliant with regulatory requirements such as MiFID II, Dodd Frank, and PCI-DSS.
Support for ASC Neo
If you are still using ASC Neo, Wilmac Technologies can recommend the next best-fit Communications Recording solution from our solution portfolio depending on your industry and organizational requirements.
If you are managing multiple legacy voice recorders or would like to migrate your call recordings from legacy platforms, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
Recommended Solutions & Upgrades
What makes Wilmac Technologies different?
30+ Years Experience in Workforce Optimization (WFO)
Experienced and Tenured Industry Professionals
Solution-focused Service Team
Premier Partners of Industry-leading Vendors
In-house Development of our Enterprise Information Archiving Portfolio
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001