Providing workforce management solutions for contact centers, Blue Pumpkin had software designed to optimize staffing, scheduling, and performance to improve operational efficiency.
Overview: Blue Pumpkin
Blue Pumpkin was acquired by Witness Systems in 2004, which was then acquired by Verint in 2007. The workforce management software was designed to help customers balance and optimize three critical and often competing priorities: business growth through customer loyalty, employee satisfaction and retention, and operating costs.
Blue Pumpkin’s workforce management suite included scheduling, forecasting, real-time monitoring, adherence tracking, intraday management, agent self-service, and reporting and analytics tools.
Support for Blue Pumpkin
If you are still using Blue Pumpkin, Wilmac Technologies can recommend the next best-fit Workforce Management solution upgrade from our portfolio of solutions depending on your industry and organizational requirements.
If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
Recommended Solutions & Upgrades
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001