Enghouse Interactive is designed for contact centers to capture, store, manage, and leverage interactions between customers and agents.
Overview: Enghouse Interactive
Enghouse Interactive is a workforce engagement management suite designed to help contact centers capture, store, and manage interactions between customers and agents. Besides phone calls, Enghouse Interactive can capture and archive other types of customer communications including chat, email, and social media.
Beyond recording, Enghouse Interactive’s WEM solution includes quality monitoring, analytics and reporting, compliance management, and search and replay. Organizations who use Enghouse Interactive technology are able to assess agent performance, analyze the recordings the solution is capturing, and locate specific recordings and information quickly.
Support for Enghouse Interactive
If you are still using Enghouse Interactive, Wilmac Technologies can recommend the next best-fit Workforce Engagement Management and Recording solution upgrade from our portfolio of solutions depending on your industry and organizational requirements. If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
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