OAISYS is an on-premises workforce engagement management tool used by contact centers for recording, quality management, and more. 

 Overview: OAISYS 

OAISYS is a call recording and contact center management tool used by contact centers to capture, manage, and analyze customer interactions for compliance, quality assurance, and performance improvement purposes. 



Within the customer service environment, OAISYS has modules for call recording, quality management, interaction analytics, real-time monitoring, and search and replay. Organizations using OAISYS as an on-premises contact center solution should consider moving their operations up to the cloud with a more holistic, scalable, and flexible solution that can improve the customer experience and offer a more comprehensive toolset.  


Support for OAISYS

If you are still using OAISYS, Wilmac Technologies can recommend the next best-fit Workforce Engagement Management upgrade from our portfolio of solutions depending on your industry and organizational requirements. 

If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor. Wilmac Technologies has experience in extracting and converting PVD files and ingesting them into Continuity Replay securely. 

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