As a workforce optimization tool, Qfiniti is a centrally managed platform for multichannel interaction analysis in the contact center setting. 

 Overview: Qfiniti

Qfiniti is a customer interaction and workforce optimization solution for contact centers across a variety of industries. It is an on-premises, centrally managed platform for multichannel interaction analysis, with real-time agent support, workforce management, and performance management capabilities. 



Designed to automatically deliver accessible and actionable customer intelligence that helps organizations better understand customer interactions and deliver outstanding service, Qfiniti integrates with contact center management systems. Recording, quality management, interaction analytics, search and replay, automation, and real-time monitoring are just a few capabilities within the platform. 

Also known as OpenText Qfiniti, Wilmac Technologies has experience in extracting data from the Qfiniti platform for compliance purposes. 



Support for Qfiniti

If you are still using Qfiniti, Wilmac Technologies can recommend the next best-fit Workforce Engagement Management upgrade from our portfolio of solutions depending on your industry and organizational requirements. 

If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.  

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