Acquired by Calabrio in 2019, Teleopti is a comprehensive workforce management tool used by contact centers. 

 Overview: Teleopti  

Acquired by Calabrio in 2019, Teleopti’s core offering is a comprehensive workforce management and employee scheduling solution used by contact centers and customer service organizations. Teleopti workforce management solutions are designed to help organizations optimize their workforce, improve employee engagement, and deliver excellent customer service.  


With features like forecasting customer demand, scheduling employees, monitoring and analyzing performance, and ensuring that the right number of agents with the appropriate skills are available to meet service level objectives, Teleopti is now the core of Calabrio’s WFM solution. 

If you are still using Teleopti, we recommend upgrading to the Calabrio WFM solution. 



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Support for Teleopti 

If you are still using a Teleopti or a Calabrio solution nearing end-of-support, Wilmac Technologies can recommend the next best-fit Workforce Management solution upgrade from our portfolio of solutions. 

If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor. 

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