Uptivity (formerly known as CallCopy)
Otherwise known as CallCopy, Uptivity is a customer experience management and WFO solution, helping organizations enhance customer service, agent performance, and insights into customer interactions.
Overview: Uptivity (formerly known as CallCopy)
Originally known as CallCopy, Uptivity was renamed in 2013 and acquired by NICE inContact in 2014.
Evolving from its roots in call recording, Uptivity committed itself to providing a unified workforce optimization platform for contact center operations. Designed to bring out the best in every agent so they can deliver the ultimate customer experience, Uptivity gives contact center leaders the tools they need to boost the quality of service throughout their organization.
Uptivity’s contact center solution includes features for workforce management, performance management, speech analytics, and desktop analytics.
Support for Uptivity (formerly known as CallCopy)
If you are using Uptivity, Wilmac Technologies can recommend the next best-fit Workforce Optimization solution upgrade from our portfolio depending on your industry and organizational requirements.
If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
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New York City
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