Weston Digital Audionet
Weston Digital Audionet is a voice recording solution used by contact centers for compliance and quality purposes.
Overview: Weston Digital Audionet
Weston Digital Audionet is a communications recording solution used in contact centers to capture, analyze, and archive voice recordings. The solution was produced and sold by Weston Digital Technologies, which was acquired by Redwood Technologies Group in 2019.
The core function of Weston Digital Audionet was to ensure that voice interactions, including phone calls, were recorded, archived, and made accessible for compliance monitoring, quality control, and dispute resolution. Beyond call recording, Weston Digital was also known for their quality monitoring solutions designed to improve the customer experience.
Support for Weston Digital Audionet
If you are still using a solution from Weston Digital Audionet or housing recordings on a Weston Digital solution, Wilmac Technologies can recommend the next best-fit recording solution upgrade from our portfolio depending on your industry and organizational requirements.
If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
Wilmac Technologies has experience in extracting and converting DVD-RAM files from Weston Digital Audionet and ingesting them into Continuity Replay for storage, search, and replay purposes.
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73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001